Cancellation Policy
We understand that plans change. Here are our cancellation and refund terms.
Standard Cancellation (48 Hours)
Since we operate on a "Book Now, Pay Later" model, we request that you cancel your reservation at least 48 hours before your scheduled arrival date (2:00 PM). This allows us to release the room for other guests.
Late Cancellations & No-Shows
If you fail to arrive on your scheduled check-in date without prior notice, your reservation will be automatically marked as a no-show and cancelled. We appreciate timely communication so we can better serve all guests.
Group Bookings
Group bookings (4 or more rooms) require confirmation and may have specific cancellation terms discussed at the time of booking. Please contact our front desk for modifications to group reservations.
Payment & Refunds
As no payment is collected during the online booking process on our website, there are no complex refund procedures required when you cancel your online reservation.
Modifying Your Booking
If you need to change your dates or room type, please contact us directly via phone or email. Modifications are subject to room availability.
Need to Cancel or Modify?
Have your booking reference ready and contact our reservations team.